Understand the difference between your individual customers needs and redefine how they perceive the service that your company offers, by adding value to every customer interaction through any communication channel
Presence Suite version 11 enhances the customer experience thanks to its innovative features, such as, the new omnichannel interactions viewer, this feature increases the agent efficiency enabling them to offer the best service experience. Other examples include Presences collaboration capabilities and the optimization of your contact routing strategies these allow you to maximize the availability of useful information and to customize each customer interaction... and much more.
- DELIVER AN EFFECTIVE CUSTOMER ENGAGEMENT CONTACT CENTER EXPERIENCE: offer omnichannel service to your customers and guarantee total satisfaction at all interaction points by maintaining the context of each client engagement regardless of the channel used.
- IMPROVE THE RESULTS OF OUTBOUND CAMPAIGNS: increase your productivity with Presences advanced dialing capabilities, and further enhance your results with the segmented of outbound services by profile
- ADD INTELLIGENCE TO THE CUSTOMER JOURNEY: advanced evaluation tools allow the optimization of your intelligent routing strategies, ensure your customer enjoys an uninterrupted and efficient user experience.
- ENHANCE THE AGENT EXPERIENCE: with tools that promote effective collaboration between agents and supervisors, with immediate support to improve their work and provide an optimum service with quality.
- PROVIDE EFFORTLESS CONTACT WITH YOUR COMPANY: benefit from automation and self-service capabilities through the communication channel preferred by your customers, reducing costs and optimizing resources.
Contact Us and learn about all the advantages that the new Presence Suite’s Version 11 has to offer