Transform your contact center from a cost center to a growth engine

Grow your business, improve contact center practices and customer experience through an Omni channel tool, Challenger in Gartner´s Magic Quadrant

Transform your processes through Artificial Intelligence and Machine Learning

Improve contact with your clients by using their preferred method of communication (voice, chat, mail, social media, WhatsApp, IVR and video).

Achieve customer satisfaction by elevating your contact centre performance (first call resolution, service levels, closing ratios)

Build customer loyalty by improving the quality of service through quality management solutions

Simplify the management of your team with easy-to-use applications.

Guarantee intelligent self-service with 100% conversational and natural interactions

Scalable and easy-to-deploy tool

Why Enghouse Interactive? 

  • Flexible and open architecture
  • It is designed with business criteria for the corporate user
  • Low total cost of ownership (TCO) and high ROI, easy to justify
  • Simplicity of administration, supervision and single agent desktop (100% Web)
  • Capacity and high performance of its auto-dialer
  • Power and flexibility of its scripting tool
  • Configuration and campaign production in record time
  • Ability to integrate the agent seat
  • Efficient process automation

SOME COMPANIES THAT RELY ON ENGHOUSE INTERACTIVE

 


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