Enghouse Interactive President, Ernie Wallerstein, and Global VP of Product Management, John Cray, discuss the reasons behind Enghouse Interactive’s recent positioning as a Challenger within the Magic Quadrant for Contact Center Infrastructure.
Go-To-Market and Growth
Unlike other contact center vendors who are primarily telephony platform providers, Enghouse Interactive is free to concentrate on our single focus: helping customers deliver the best customer experience that they can. Rather than diluting our core strength, Enghouse Interactive works closely with channel partners who deliver our solutions – whether on premises, in the cloud or in hybrid environments. Our increasingly strong partner model not only allows our customers to engage their preferred voice solutions integrator, but to also leverage our partners’ superior knowledge of their customers’ environment to help us build the offering that best meets their needs.
Migration Expertise: More Than 600 Successful Contact Center Deployments, Globally, Within Skype for Business Environments
Enghouse Interactive customers can continue to grow and develop within this nurtured environment, including migrating from legacy telephony platforms to next generation options. This stability also allows them to optimize integration between the contact center and critical back office applications over a much longer period, while continuing to enhance the operation as new features become available for each solution.
To date Enghouse has successfully deployed more than 550 Contact Centers globally within Skype for Business environments and continues to closely align with Microsoft and other UC/PBX providers such as Cisco, Avaya and NEC.