Collections Virtual Agent is a tool that emulates the experience provided by an agent and automates processes between the company and the debtor, using business rules and inbound and outbound channels (voice, chat, SMS or email, web platforms and mobile applications) to recover debt more efficiently.
Benefits of Collections Virtual Agent:
- Reduces operating costs in the Contact Centre
- Increases the overall effectiveness of the collections process
- Multi-channel processes based on business rules, customer profiles, sector requirements and world class security standards
- Gives business a 360º view of the collection result to allow for further optimize of existing business processes
- Uses an autonomous system which is fully integrated with the existing contact centre solution
More information about this solution here.
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