INFOGRAPHICS
Seamless integration between Agents/Bots and the Contact Center

In this infographics, we show you one of our customer´s journey and how it improved ROI in its contact center implementing artificial intelligence, achieving:

- A frictionless experience between bot and agent

- Automation of customer service

- Efficient escalation to a contact center agent

 

SOME COMPANIES THAT RELY ON PRESENCE SUITE, ENGHOUSE INTERACTIVE´S CONTACT CENTER SOLUTION

 


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