Enghouse Interactive's Presence Suite All-in-One is an omnichannel, complete, quick to implement and easy to use solution. Its flexibility and elasticity have a direct impact on improving agent productivity margins.
Of all the capabilities of Presence Suite All-in-One, we can highlight:
- Its orientation towards simplifying the work of agents and management of contact center supervisors. This minimizes the involvement of technology departments. By reducing the implementation and adaptation to new business rules by up to 70%
- Use of open standards such as WebRTC technology. This eliminates the need to install applications and benefits the deployment of agent seats in record time. At the same time, it reduces maintenance costs by 33% and support costs by 57%
- This 100% virtualization of the solution means it can be implemented in a hosted or cloud model with high availability. Eliminating infrastructure requirements such as maintenance and platform upgrade costs by 33%
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