QUALITY MANAGEMENT SUITE
Measurement and optimization of customer experience

Contact Centers need to guarantee the quality of their customer service processes and offer customized interactions that meet their expectations

Quality Management Suite allows you to measure customer service quality and solve their requirements efficiently

This solution includes:

  • Call Recording: Interaction recording and live monitoring of telephone conversations

  • Screen Recording: Recording and live monitoring an agent’s desktop activity

  • Text Recording: Recording interactions carried out over text, such as email, IM, webchat, and SMS

  • Agent Evaluation: Call scoring and agent coaching for contact centers

 

Download our brochure and find out how our solution helps you optimize your customer service quality

SOME COMPANIES THAT RELY ON PRESENCE SUITE

 


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